Case Studies for Industry, Processes, and Technologies
| Project Background | Client required rapid evaluation of alternative sites for call centers |
| Business Challenge | Site selection criteria included balancing risk of severe weather (hurricanes), availability and cost of work force, education levels and bilingual language skills, cost/suitability of facilities, ability to access community investment support |
| Project Approach | • Established client project team and facilitated development of client evaluation scoring model • Conducted initial data collection and prepared initial ranking model • Identified finalist site candidates and reviewed with selection team • Developed refined selection criteria and more detailed scoring model • Ranked and recommended 3 finalist sites and presented to executive team |
| Business Benefits | • Completed site evaluation and community selection process in 4 weeks with minimal impact on executive time and limited travel and research costs. |
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