Case Studies for Industry, Processes, and Technologies
| Project Background | A provider of fiber-based communications services Network offerings including Internet Protocol services, metro and longhaul transport, content and video delivery, data and voice services. |
| Business Challenge | • Problems designing and delivering new video streaming products and services as a result of acquiring a small company with different processes and technologies • Several processes were not documented with workflows, job aids and product • All project work had to be completed and tested within six weeks to meet product launch date |
| Project Approach | Two person project team worked with cross-functional team of client staff, departmental management, IT, supervisors, process subject matter experts and executive management over 6 weeks to: • Conduct cross functional interviews with engineering, finance, sales/order entry, IT, service delivery and service management to map new product processes into the corporate BPM application • Identify technology and process methodology gaps between corporate and newly acquired company • Design and document process flows, job aids and product life cycle documentation for new video streaming products and services • Update project status, action plans and file documentation using MS Share Point, MS Project and Info Path |
| Business Benefits | • Successfully designed, documented and tested new processes in BPMS before product launch date • Eliminated cross-organizational communications barriers and duplicate processes • Mapped new processes to leverage existing financial, billing, distribution systems and data sources |
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