Invest in new contact center, CRM, or VOIP technology?

We can help you:

• Complete a comprehensive review of your existing organization, processes, and technologies to identify opportunities for improvement
• Develop a strategic technology plan
• Leverage the latest tools and technologies in Business Process Management (BPM)
• Identify ways to make technology enable business processes to meet your key goals and performance indicators
• Use BPM and SOA to integrate all of the components of your contact center – people, process, technology – across all channels (web, IVR, voice, email, chat) to support your strategies
• Define requirements
• Assess the market to determine the solutions best suited for your needs,
• Facilitate vendor selections and RFP processes, and
• Define and negotiate the best terms and approach to get the most from your investment

The services we can provide to help you get the most from your contact center and CRM technology investments include:

• Contact Center Assessments
• Continuous Process Improvement Facilitation, Analysis, Design, and Implementation
• Contact Center Strategy and Planning
• Technology Planning, Requirements, Design, Vendor Selection, and Technology Project Management

See more examples of our experience, including Sample Deliverables, more detailed Case Studies, and Client References…