Listen More Closely to the Voice of the Customer?

We can help you:

• Complete a comprehensive review of your existing organization, processes, and technologies to identify opportunities for improvement
• Identify ways to make technology enable greater agent performance
• Design and deliver more effective agent training
• Design and deliver effective quality monitoring and supervisor coaching programs
• Focus on customer metrics and values while streamlining and improving business process performance
• Leverage analytics and survey tools to mine all sources of customer information

The services we can provide to help you listen more closely to the Voice of the Customer include:

• Contact Center Assessments
• Continuous Process Improvement Facilitation, Analysis, Design, and Implementation
• Technology Planning, Requirements, Design, Vendor Selection, and Technology Project Management
• Agent Performance Optimization
• Speech Analytics

See more examples of our experience, including Sample Deliverables, more detailed Case Studies, and Client References…