Our Experience:


Industries:


Cable MSOs

Telecommunications - ILEC / CLEC / RBOC

Financial Services / Debt Settlement

Insurance Plans

Software Development

Direct Sales / Retail / Catalog Order

Trade Associations

Not for Profit / Charities

Manufacturing / Distribution

Technologies:


Integrated agent desktop / CRM implementation and integration

ACD / CTI / IVR integration with and without CRM integration

DTMF and Speech-recognition-based inbound, outbound, survey-based IVR application review, design, implementation management and testing

Knowledge Management / Solution Engines

Business Process Management (BPM)

Chat / email solutions

Quality Monitoring / Speech Analytics

Processes:


Marketing / Sales/Order Entry

Application / Enrollment

Payment Processing / Collections

Customer Service

Claims Processing

Technical Support

Field Service

Dispatch

Voice of the Customer

Agent Training, Quality Monitoring, and Performance Management

Workforce Management, Scheduling, Forecasting

Knowledge Base Management / Content Management Lifecycles

Outsourced Process Management

Case Studies:


See more examples of our experience, including Sample Deliverables, more detailed Case Studies, and Client References…